To return your product, please contact us at firstname.lastname@example.org and we will arrange collection. The shipping cost for return collection (refunds) will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Due to COVID-19 and its implications, there may be a bit of a delay due to couriers being heavily booked.
Elevar offers national and international shipping of products. Please note, delivery does not include customs charges. If a customer orders from outside South Africa, they may incur customs charges on delivery of their purchase, since all Elevar international (non-South African) deliveries are DDUs (Delivery Duty Unpaid), which means that product prices displayed are exclusive of all foreign taxes and duties. As the recipient, the customer accepts liability for all import duties, customs, and local sales taxes levied by the country the customer has requested the product to be shipped to. Payment of these amounts by the customer will be necessary to release the purchase from customs on arrival.
The customer is also consenting to the term that Elevar will not offer a refund or replacement product should the customer fail to pay any taxes or duties on international shipping and that the loss of any product, as a result, will be the customer’s responsibility. Elevar is not responsible for customs charges and additional taxes, and will not refund orders if the customer is unable to cover these charges. Customs charges differ from country to country; the customer is advised to check their country’s charges before ordering.
All international orders are not eligible for refund or exchange.